Refund & Cancellation Policy

The short version

Digital products are delivered immediately and cannot be returned, so once a file has been downloaded or a licence key issued the sale is final.

We refund in full, without argument, where we got it wrong: a double charge, a payment that went through but never delivered, or a product that is faulty or materially different from how it was described. Details below.

When we refund in full

• You were charged more than once for the same order. We refund the duplicates as soon as we see them, and you do not need to ask.
• You paid and delivery failed. If we cannot get you the product within a reasonable time, you get your money back.
• The product is faulty or materially different from its description on the page you bought it from, and we cannot put it right within a reasonable time.
• You were charged the wrong amount through an error of ours, including a price displayed incorrectly.

When we do not refund

• You have downloaded the files or received a licence key and simply changed your mind.
• You bought the wrong product and the description was accurate.
• The product does not do something it never claimed to do. Each product page lists what is included, the format and the licence so this can be checked before buying.
• Your own tools are incompatible, where the required format is stated on the product page.

This is the ordinary position for digital goods that are delivered instantly. It is not a way of avoiding responsibility when we have made a mistake, and the list above is what we mean by that.

How to ask

Write to info@sowthzide.com within 7 days of the purchase, with:

• the payment reference from your receipt, or the email address you paid with;
• what you bought;
• what went wrong.

We acknowledge within one working day and decide within three. If we need something from you to investigate, we will ask once and clearly.

How the money comes back

Approved refunds go back through Razorpay to the original payment method. We do not refund to a different card, account or wallet, because we cannot verify it belongs to you.

Razorpay normally settles a refund in 5 to 7 working days. The exact timing is your bank’s, not ours, and we cannot speed it up. We will tell you the date we issued it.

Where a price included GST, the GST is refunded with it.

Cancellations

A digital product cannot be cancelled after delivery, for the reason at the top of this page: you already have it.

If you have paid and not yet received the product, tell us and we will either deliver it or refund you, whichever you prefer.

Services, which are different

Studio work — websites, software, AI implementation, marketing — is quoted and contracted per project. Cancellation and refunds for that work follow the signed proposal for that project, not this page. Where the two disagree, the signed document wins.

Chargebacks

If something has gone wrong, writing to us is faster than a chargeback and we would rather fix it. If you do raise one, we will respond to your bank with the delivery record for your order.

Contact

Sowthzide Games Pvt Ltd, Ground Floor, Jesus Towers, Painkulam, Thodupuzha, Kumaramangalam part, Kerala 685608, India. Email info@sowthzide.com, telephone +91 92079 54038.